Head of Credit Department Job Description

Head of Credit Department

Working location: Head Office

Job Responsibilities

Credit Underwriting

• Develop a standardize underwriting policy and procedure
• Provides leadership and oversight for the loans processing to ensure the timely underwriting
• Develops, implements and oversees the credit underwriting process including all activities related to all loans including restructured loan.
• Ensures all loans are underwritten to ensure reduced credit risk and maintenance of a minimum rate of delinquency.
• Manages, and supervises the credit underwriters’ team to ensure a regular, high standard of performance.
• Oversees the workflow, sets objectives, manages performance and ensures a high level of engagement within the team.
• Leads by example to establish a target and service driven culture, seeking to regularly improve the performance of the team.
• Ensures the continued development of employees, providing coaching, training and development opportunities to improve skills, attitude and competence.
• Lead initiatives for development of methodologies for measurement of Credit Portfolio Management across the channels.

Loan Quality Management

• Analyze the credit quality of the company from the perspective of (1)Channel, (2)Product, (3)Area, and (4)Vintage, and any other necessary views.
• Detect the issues of the assessment, follow up, and delinquency management process and proactively revise the criteria and process to improve the quality.
• Conduct the Credit Quality Enhancement
• Conduct Loan Approval quality random check weekly basis
• Set up the protocol and conduct the Post disbursement random check

Delinquency & Written off management

• Develop Delinquency Management & Written office policy and procedure
• Executing strategic activities including portfolio segmentation, assigning assets into core and noncore buckets, devising collections/ restructuring /workout strategies to minimize losses.
• Managing the recovery and ultimate sale of assets held as collateral for loans in default or foreclosure, in a timely manner, with the goal of optimizing the net recovery amount.
• Responsible for portfolio monitoring and quality assurance.
• Set up the code of conduct in recovery process may include verbal and written communication rules to be followed by the individual’s employee

Internal Control Management

• Develop Internal Control Policy & Procedure Initiate and develop the Internal Control Framework
• Establish the Control environment, Identify & develop the Assessment criteria
• Design and Implement Control Activities & Develop Information and Communication Channels
• Establish Monitoring Activities & Develop internal control report

Digital transformation related

• Eliminating, redundant information requests and providing relationship transparency
• Designing credit lifecycle processes to improve operational efficiency and the accuracy of credit decisions.
• Improving credit monitoring and business reporting at both the deal level and the portfolio level.
• Refining the loss-mitigation techniques, using an early warning system, with a focus on covenant compliance and collateral valuation.

 Reporting

• Develop and enhance the Credit Reporting & Monitoring framework which meets the requirements and ensure timely and accurate delivery of Credit reports to various external & internal stakeholders and related regulators.
• Prepare the report for regulators upon the request of the supervisors

Candidate’s Qualifications

• Fully committed to MAXIMA’s vision, mission, culture, and values.
• University degree in Business Administration, Operation, Management or related fields
• At least 5 year of working experiences in credit operation with other MFIs/Banks including 2years in management levels.
• Be honest, friendly, active and creative
• Good Interpersonal Skills
• Fluent in Khmer language and English
• Computer literacy in MS. Word, Ms. Excel, Internet and E-mail
• Demonstrate high level of ethical behavior and trustworthiness
• High level of commitment
• Ability to work under pressure and highly self-motivated