Call Center

Call Center

Working location: Head Office

Job Responsibilities

• Receive calls from customers who want to know about their new products, services and loan payments.
• Contact to client to provide information on outcome of the loan they requested
• Receive calls from customers who want to know about their new products, services, and loan payments.
• Contact clients to provide information on the outcome of the loan they requested
• Record customer complaints or comments to be sent to the relevant departments
• Prepare approved loan documents and send them to the finance department to work for customers
• reate and manage mail related to customer inquiries, complaints or customer feedback, and other information
• Create a report to the management team
• Perform other duties as assigned by the manager

Candidate’s Qualifications

• Must be between 18 and 35 years old
• Must have at least high school diploma or undergraduate students in Marketing Management and Banking and Finance
• Must have work experience related to customer communication(for example, Sales or Customer relations and problem-solving).
• Prioritize candidates with experience in customer service in banking or finance
• Bachelor of Business Administration, Finance and Banking or equivalent
• Computer proficiency: Word-Excel
• Have work experience
• Good communication
• Give priority to candidates who have a permanent residence near the branch
• Demonstrates high commitment and high moral trust
• Must be able to work independently.
• Must be fluent in Khmer and English that can read, listen, and write
• Good communication, honesty, and patience at work.